IT Infrastructure Management by BigAir Group
ITIM services by BigAir Group are designed to assist you in the provision of IT services to your organisation, through the efficient monitoring and management of your IT Infrastructure.
These services span server, storage, networking (LAN, WAN and Wireless), security, unified communications, applications and other core IT infrastructure components within your business environment. The IM services offered by BigAir are comprised of two components, ORIZON® Monitoring services and BigAir Management services.
This service provides end–to–end, centralised monitoring of your entire IT infrastructure with a comprehensive set of tools and features to allow rapid troubleshooting and resolution.
BigAir Management provides a comprehensive, integrated suite of services to efficiently operate and maintain your IT Infrastructure. A rapid response service that monitors the health and availability of your IT infrastructure and actively detects, diagnoses and resolves service related incidents as they occur. Additionally, the service provides systematic reviews, analysis, recommendations and reporting for the early detection and prevention of potential issues affecting availability and performance.