Careers at BigAir Group

Why Choose BigAir Group Limited

BigAir has provided managed ICT infrastructure, services and solutions to Australian businesses since 2002. It is financially strong and listed on the Australian Stock Exchange in 2006.

Since then, the company has continued to grow and prosper through organic growth, strategic acquisitions, and innovative leadership within specific market segments.

Who We Seek

Our organisation attracts people interested in joining a growing team of professionals within the ICT industry. Our rapid growth trajectory demands people with energy, enthusiasm and an attitude for success. Specifically, we seek people in the following fields:

  • Business Development Managers
  • Partner Account Managers
  • Key Account Managers
  • Network Designers
  • Network Engineers
  • Support Personnel

What We Offer

BigAir provides a fast and friendly work environment. We are a financially strong and innovative company. We are flexible to the needs of the individual, providing a supportive learning environment. We assist our staff to achieve career goals and maintain a healthy balance between work and life.

  • Competitive market salaries
  • Annual salary reviews
  • Salary packaging for motor vehicles, computers, superannuation
  • Job sharing
  • Telecommuting

BigAir Group Limited is an equal opportunity employer and will not discriminate on any basis when recruiting staff. If you think you've got what it takes, please complete the form below and submit your CV. A BigAir representative will contact you.

 


 

Vacancies At BigAir:

Engineering Services Coordinator

 Overview 

BigAir is one of Australia's leading end–to–end IT Managed Services, infrastructure services and solution providers. We strive for simplicity, innovation, excellence and teamwork.

The Coordinator’s role within Engineering Services (ES) is the pivot point for ensuring “right resource / right place / right time” at a day to day operational level, both for all project work and recurring Managed Services deliverables.  The role reports to the ES Manager, however works in close collaboration with the broader Cloud and Managed Service Group including Service Delivery Managers, Infrastructure Manager and the Service Desk Manager.

Key Responsibilities 

  • To leverage the combined talent pool of ES or third parties in the smartest way to deliver on specific projects and other service delivery requirements
  • Coordinate projects and development of vendor status reports – in particular WAN optimisation projects with telecommunications partner.
  • To capture and report on Operations billing and ensure engineering time entries are accurate, timely and in accordance with established procedures
  • To proactively identify and propose improvements to Operations processes
  • Internal administration of ES processes, such as:
    • Manage roster and timesheets for payroll in accordance with on call requirements.
    • Periodic review of ES tickets, checking for accuracy and quality of case notes
  • Management of ES technical skills matrix 

 Position Requirements

Essential:                             

  • Strong customer services and customer relation skills  
  • Accuracy and attention to detail
  • Ability to manage conflicting priorities & negotiate satisfactory outcomes for all parties
  • Resourceful, self motivated and decisive
  • Enjoy working in a team environment
  • Efficient time management
  • Appreciation of IT and its impact on business operations at a practical level

Desired:

  • Experience working in a similar role in an IT company
  • Qualifications in project management
  • ITIL certification

Next Steps 

If you are interested in this role and believe you have the necessary skills and personal attributes, please emailkirsty.allen@bigair.net.au and attach both a current Resume and a brief overview (up to half a page) stating why you believe you are the right candidate for this role. All responses will be treated in confidence. Applications close Friday 25thNovember 2016.

 

 

TECHNICAL TEAM LEADER

CORPORATE SUPPORT, SYDNEY

We are currently looking for a full time  Technical Team leader to join our Sydney based National Corporate Support team to focus on driving operational excellence, customer satisfaction, improve existing processes to increase efficiency and staff development.

The successful applicant  will be an extremely driven and high aptitude individual who can take full advantage of being "thrown in the deep end" and expedite their career development. The position by nature requires some out of hours work and participation in a rotating on-call roster.

As the perfect person to join our team you have probably been a customer of a managed service provider or carrier and know first hand what an excellent customer experience looks like while having a deep understanding of the pressures associated with running of managing IT in a corporate or enterprise environment.

Above all the right attitude, a passion for technology and the ability to learn rapidly will determine if you are the right candidate for this role.

Primary responsibilities:

  • Provide 2nd/3rd level troubleshooting and support of customer faults and equipment and core network.
  • Mentor team members for personal/technical improvement
  • Supervise the day to day operations of the Corporate Support Team
  • Respond to escalations from Team members, customers or the business
  • Support and assist with identifying training needs of team members and managing development/engagement plans
  • Consistently review existing processes and identify improvements to increase efficiency.
  • Provide daily and weekly reporting on the team’s performance
  • Participate in an on-call roster

Required Capabilities:

  • Minimum of 8 years experience in IT Industry
  • Minimum of 3 years experience in a Telco/ISP/MSP environment and in customer facing roles
  • Experience in leadership and managing small team
  • Practical experience of supporting and troubleshooting MPLS VPN and complex WAN solutions in a Cisco and/or Juniper environment, good understanding of MP-BGP, VRF’s
  • Experience with Cisco and Juniper technologies
  • Extensive knowledge of IP Routing / Dynamic Routing protocols
  • Experience with VoIP desirable
  • Significant experience in troubleshooting network faults.
  • Solid understanding of Firewalls and the fundamentals of TCP/IP security

Personal Attributes:

  • Excellent written and verbal communication skills, you can communicate and interact effectively at technical and business levels in a broad range of situations.
  • You're driven to be the best at everything you do
  • You see yourself as a born leader with a drive for success
  • A deep sense of empathy for our customers.   
  • Personal or technical, you find yourself always doing something to keep your brain stimulated
  • A passion for technology, you lay awake thinking about the stuff
 Applications to ehsan.paksima@bigair.net.au
 
For more openings, stay in touch via this website or our LinkedIn page.
 
 

Interested in joining us?

Contact our team for more information.

make an enquiry

Questions? Call 1300 244 247